Bad service. The app chat bot is too simple, the phone service is hardly reachable and the automated dial support when calling them too long and not really professional.
UX design on the homepage could be better. Even with an account I have to fill in my booking code every single time. Certain processes are a little too complicated too. Plus, it happens that downloading the passbook ticket just does not work.
Communication — BAD! Fine, I knew it already, and we were handed out the questionnaire in the plane. Second time the local crew in Frankfurt would not let me fly without the QR code you receive after filling the questionnaire online in advance — without knowing that the air crew would give me the questionnaire in the plane again.
I was just waiting at the terminal. T2 in Frankfurt was closed two of the times I took Iberia. And yet, homepage, app and wallet ticket told me that arrival and departure would be fully processed in T2. Once, due to very bad weather conditions, the flight was redirected halfway and we landed in Barcelona instead of Madrid.
Of course, the next day the airport was still closed which we learned from the media, not Iberia. Here again, no communication whatsoever. Heard from a friend that the second day again, there will be no flights — she was about to fly with Iberia as well, but from Italy, and her flight was rescheduled.
Another friend coming from Chile was able to get on the plane at a time the airport in Madrid was closed already.
Of course, she got stuck in Barcelona, too. Iberia always refers to the flight information online or in the app. However, the flight information says that our flight has arrived in Madrid as planned, only with a delay of one hour. I am due to return to the Uk on 11th March. My flight has been canceled about 5 times.
I am very concerned that it will be canceled again. I was not to bothered until the last one which was the 4th March. From reading the last comment would it be a foolish move to buy a new ticket for Iberia and claim refund from Iberia. Fears Iberia may be canceling flights as much as BA. Now passengers need to have Covid tests paid before leaving and complete firm.
Both exercises have caused anxiety then may not be valid with change of flight passing the Covid fit to fly test. Any advice will be greatly appreciated. This site uses Akismet to reduce spam.
Learn how your comment data is processed. Airline Reviews. Such as: There is no free food drinks, snacks, etc on intra-European routes. Is your job keeping you grounded? Click Here to Learn More. Share Tweet Pin Share Reddit. Other stuff you might like:. Comments Loretta kehayias January 15, SANspotter January 15, Luz marina Lushpynskyj January 17, To explore the benefits of flying within the one world family, select your tier from the list below:.
For additional service in and around Spain, Europe and Africa, these two affiliates help cover the air. Air Nostrum is an independent regional carrier and a franchisee of Iberia. It operates a large domestic network in Spain and offers some flights to destinations in Europe and Morocco. Wholly-owned by Iberia, Iberia Express flies between its Madrid hub and cities across Spain and wider afield in Europe.
View Details Dismiss. Finnair Japan Airlines. The initiatives have focused on three main pillars: cost reduction, liquidity improvement and new financing sources. To offset the impact of the lack of demand, we implemented cost-saving and containment measures focused on liquidity, by delaying aircraft rental payments, reducing supplier spending and offsetting existing debts. From late February, as the virus spread across the globe governments placed travel restrictions and quarantine measures.
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